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Numad Studios

WEBSITE PRIVACY POLICY

Privacy Policy

Our company values transparency as a fundamental principle to build trust with the people involved in our project, as well as with our suppliers and customers. Protecting the personal data of those who trust us is of vital importance. Therefore, through this Privacy Policy, we explain how we collect, process, and use such data.

This Privacy Policy applies whenever personal data is provided to Cliving 15, S.L.U. through any contact form, newsletter subscription, or through the use of platforms such as our CRM or WhatsApp Business.

1. Our Commitments

  • Respect the privacy of our users and process their personal data with their consent or based on a legitimate interest.
  • Process only the personal data strictly necessary to provide the requested service, securely and confidentially.
  • Not use personal data for purposes other than those for which consent or legitimate interest has been obtained.
  • Not transfer or share personal data with third parties without express consent or a valid legal basis.
  • Retain personal data only for the time strictly necessary for the intended purpose.

2. Who is Responsible for Processing Your Personal Data?

  • Company Name: Cliving 15, S.L.U.
  • TAX ID: B75131383
  • Address: Avda. Tolosa 21, 5th Floor, Donostia, Gipuzkoa

3. What is Personal Data and How is it Processed?

Personal data is any information that identifies or makes it possible to identify a natural person, such as a name, email address, phone number, or IP address.

Processing of personal data includes any action carried out on it, such as collection, storage, organisation, consultation, modification, or deletion.

4. What Data Do We Process and for What Purposes?

  • Information Requests: Managing user inquiries via the contact form, email, or phone.
  • Newsletter Subscription: Managing newsletter subscriptions and sending commercial information, administered through a CRM.
  • Customer Support via WhatsApp Business: Allowing users to contact us for inquiries or information requests.
  • Website Analysis and Improvement: Using tools such as Google Analytics to collect anonymised browsing data.

5. What Personal Data Do We Collect?

  • Contact Form: Name, email address, and any other information provided in the inquiry.
  • Newsletter Subscription: Email address.
  • WhatsApp Business: Phone number and information provided in the chat.
  • Google Analytics: Anonymised data on website browsing.

6. Legal Basis for Data Processing

  • Consent: Applies to the contact form and newsletter subscription.
  • Legitimate Interest: Applies to WhatsApp Business, as the user voluntarily initiates contact.
  • Contract Execution: If, in the future, a user account or service is offered that requires data processing.

7. User Rights Over Their Personal Data

Users can exercise the following rights:

  • Access: Verify whether their personal data is being processed and which data is involved.
  • Rectification: Correct inaccurate or incomplete data.
  • Objection: Object to processing based on legitimate interest.
  • Erasure: Request deletion of their personal data.
  • Portability: Request the transfer of their data to another controller.
  • Restriction: Temporarily limit data processing.

These rights can be exercised by submitting a written request to the data controller at the address provided above. If users believe their rights have not been respected, they may file a complaint with the Spanish Data Protection Agency.

8. Data Security and Retention

Data will be retained only for the time necessary to provide the requested service and will be deleted upon user request. Appropriate technical and organisational measures have been implemented to prevent unauthorised access, misuse, or accidental loss.

9. Data Sharing with Third Parties

Personal data will not be shared with third parties except in the following cases:

  • Google Analytics: Anonymised browsing data.
  • CRM: Newsletter subscription data.
  • WhatsApp Business: Contact details voluntarily provided by the user.

No international data transfers outside the EEA are foreseen, except when using third-party tools, which are subject to their own privacy policies.